Comfort Solutions Inc. at 716 Columbus Avenue, Lebanon, Ohio.

I have called the company to renew the contract. Got an appointment for a specific date. Then, day before service they called and said that they cannot accommodate us anymore until 2 weeks after. I told them that I noticed some water around the HVAC system. After many calls and discussions they said that they can send someone at 5 PM. I had to be at work for a hospital shift at 5:30 and I asked for an excuse to come to work at 6 or 6:30. The company never called at 5 PM and no one showed up. I called and they said that it will be 30 minutes and again no one shows up; I then call and they say that they don't have an estimate of time. I told them that I have to go to work and they said that they will call with an estimated time and again no one called until I called again. Then, they said that we can come tomorrow instead! which was the original date they canceled. this made me confused on how they cancel and then reschedule that same spot. So I lost 3 hours of my work for nothing and had stress related to uncertainty. After that, the tech was late the next day and when he came down he said that he is unsure about the water leak. I suggested that what if this is related to the water heater and he said yes maybe and I am not trained to maintain or diagnose a water heater. "we have other people who does that". then I told him to call the office and see if someone for the water heater department can come at a later time to diagnose the issue and he said "sure" I will make sure to call them. This whole visit was less than 5 minutes. and he did not use any tool because he is not familiar with water heaters. I understood his honesty and directed him to the door. Then, he came back saying that the company asked him to come back to diagnose the water heater issue and I told him but you said that you don't know much about water heaters and I will call the office to clarify. The office did not want to discuss the issue with me and said that "you have to pay a service fee" and I said: why? he said that he is not sure about what could be happening and has not had experience with water heaters. Then the owner hanged up on me and said that "not to call them" and that I will be billed $98 for nothing

In summary:
-Issues with scheduling - felt that they lack honesty (changing appointments, uncertainty, keeps you standby, and then gives you the same canceled appointment when you call again)
-Issues with being on time
-Lack of experience
-No respect to customers by the office. The technician was a nice guy